Informativa sui rimborsi
Lyfta guarantees the quality of the products sold in its online store, however, if, for any reason, you wish to return your order or a part of it, we will be happy to accept the return within 14 days from the delivery date.
Our return/exchange policy implies compliance with certain conditions:
- The product must be intact and not used
- The tag must still be attached to the garment
- The product must not be damaged
In order to respect the hygienic conditions, products MUST NOT HAVE BEEN OPENED.
Therefore, reserves the right to refuse returns of products that do not comply with the conditions.
In order to return a product the Client must inform Lyfta within 14 days from the delivery date by sending an e-mail to email@example.com specifying the order number and name on the order.
If the Client returns the products Lyfta will reimburse the total amount paid MINUS the shipping cost specified in the order.
A confirmation email will be sent to you once we have processed the return and refunded the amount using the payment method selected by you. Reimbursement may be held until Lyfta checks the conditions of the products returned.
Lyfta will not be liable for the cost of returning the products, i.e. shipping costs for returns are taken by the Client.
RETURNS MUST BE SENT TO:
MITO GmbH, Gneisenaustr. 85, 10961 Berlin, Germany